General Terms and Conditions (GTC)
Last updated: 6 November 2026
1. Provider and scope
1.1 The provider of the website tennisschweiz.ch, the online shop and the web app app.tennisschweiz.ch is Tennis Schweiz, owner Noël Müller, Schlossgasse 6, 5723 Teufenthal AG, Switzerland, email info@tennisschweiz.ch (hereinafter “Tennis Schweiz” or “we”).
1.2 These GTC apply to all contracts that you conclude via our online shop, in particular to the purchase of goods, digital products (for example eBooks and access to the web app) and tickets for events. Deviating terms only apply if we expressly agree to them in writing.
1.3 A consumer is anyone who concludes a contract for purposes that can predominantly be attributed neither to a commercial nor to an independent professional activity.
2. Offer and delivery area
2.1 We deliver goods such as clothing and accessories exclusively to addresses in Switzerland.
2.2 We offer digital products and event tickets in Switzerland and in any other countries displayed in the shop. You can see in the shop which countries and products are available.
2.3 The language of a digital product is stated on the respective product page.
3. Conclusion of the contract
3.1 The presentation of the products in the shop does not constitute a binding offer but an invitation to order.
3.2 You add products to the cart and enter your details at checkout. Before submitting, you see an overview of your order and can correct any input errors. By clicking the order button, you place a binding order.
3.3 We confirm receipt of your order by email. The contract is concluded with this order confirmation.
3.4 The contract language is German. You will receive the order details with the order confirmation. You can access, save and print these GTC on this page at any time.
4. Prices and payment
4.1 The prices at the time of the order apply. In Switzerland, we display prices in Swiss francs (CHF), in other countries in the respective national currency. The amount displayed at checkout is decisive.
4.2 All prices are final prices. Tennis Schweiz is currently not entered in the Swiss VAT register. We therefore do not show any VAT on Swiss orders. Where VAT is due on orders from other countries, it is included in the final price.
4.3 We display any shipping costs before the order is completed.
4.4 You pay with the payment methods offered at checkout, for example TWINT or credit card. Payment is processed via Shopify Payments and the respective payment providers. You bear any fees charged by your bank or card provider, for example for payments in a foreign currency.
5. Delivery of goods
5.1 We ship goods with Swiss Post. You can find delivery times and shipping costs under Shipping and delivery.
5.2 If an ordered product is unexpectedly unavailable, we will inform you immediately and refund any payments already made.
6. Digital products and web app
6.1 We provide our digital books online in the web app app.tennisschweiz.ch. After payment, you will receive a personal sign-in link at the email address used for your order, usually within a few minutes. You sign in via this link without a password.
6.2 To use the web app, you need an internet-enabled device with an up-to-date browser, for example Safari, Chrome, Firefox or Edge, and an internet connection. No installation is necessary. You can export your entries as a PDF at any time. If we also offer a PDF edition of a book, this is stated on the product page.
6.3 Depending on the book, the daily pages are unlocked day by day. In the guides, all pages are open immediately after the start. We describe the process on the product page.
6.4 You receive a non-exclusive, personal and non-transferable right to use the content for your own non-commercial purposes. Passing on your access and copying, publishing or reselling the content are not permitted. This also applies to screenshots, screen recordings, photos and printouts that you pass on to others. Your own entries belong to you.
6.5 Your access is not limited in time. Should we ever discontinue the web app, this will happen no earlier than two years after your purchase. We will announce this by email at least six months in advance so that you can save your entries.
6.6 We ensure availability that is as uninterrupted as possible, but cannot guarantee it, for example in the event of maintenance work or technical faults. Beyond what is necessary to maintain conformity with the contract, we only modify content or functions for a valid reason, for example due to technical development, security or new legal requirements, and without additional cost. If a modification negatively impacts your access or use in more than a minor way, we will inform you in advance by email. You can then terminate the contract free of charge within 30 days.
6.7 You switch on the daily reminder and the reminders for the review in My training yourself in the web app. Reminders before joint training sessions and emails about challenges are switched on until you switch them off. You can switch off all of these reminders at any time in the web app or via the link in the email. We store personal notes, and in the guides also measurements, focus points and entries in plans, only with your voluntary consent. Without this consent, you can read the book and tick off exercises, but not write notes.
6.8 To protect the content, the web app displays a personal watermark with your account number and your shortened email address in the books and guides, including on printouts. An account can be signed in on no more than three devices at the same time. If you sign in on a further device, we end the oldest sign-in. In the event of misuse, in particular if access or the content is passed on, we may block access.
6.9 Our digital products support sporting and personal development. They are not a substitute for psychological, psychotherapeutic or medical advice or treatment.
6a. Coach planner for coaches
6a.1 The Coach planner is a digital service in the web app app.tennisschweiz.ch. It puts together training plans from an exercise library that Tennis Schweiz maintains and expands. You can adapt, save and print the plans.
6a.2 Notwithstanding section 6.5, access is valid for the duration purchased, for example 6 or 12 months, from activation. It does not renew automatically. About 14 days before it expires, you will receive one reminder by email. A further purchase follows on from your current access.
6a.3 Access is personal and non-transferable. Notwithstanding section 6.4, you may use your training plans and printouts in your own coaching, including in paid training sessions, and pass them on to your players. You are not permitted to pass on, publish or sell the exercise library as a whole or in large parts.
6a.4 The exercises and plans are suggestions. Selection, adaptation to the group, supervision and safety in training are your responsibility as a coach.
6a.5 After the duration has expired, your saved plans remain in your account and are accessible again after a renewal. You can delete individual plans yourself at any time.
6a.6 Section 6.6 applies to availability and to changes to the exercise library and the functions.
6a.7 Free version. For the free version, you open an account yourself and confirm it via a link sent by email. It contains a selection of exercises and ready-made training sessions and allows you to save a limited number of training sessions. Sections 6a.3 and 6a.4 also apply here. We may change the scope and availability of the free version at any time or discontinue it. You can delete your account in the web app at any time.
6b. My training for players
6b.1 My training is a digital service in the web app app.tennisschweiz.ch with exercises and sessions for your own training, which Tennis Schweiz maintains and expands. You can put together, adapt, save and print sessions and carry them out with a countdown, plan upcoming training sessions, set yourself a focus before training, record your training and activities such as gym or running in a training log with a review, save entries as drafts, view your week and your month, have reminders sent to you by email, assess yourself, set goals and track your progress. With your explicit consent, you can also record pain after training.
6b.2 Notwithstanding section 6.5, annual access is valid for 12 months from activation. It does not renew automatically. About 14 days before it expires, you will receive one reminder by email. A further purchase follows on from your current access.
6b.3 Access is personal and non-transferable. Your sessions and printouts are intended for your own training. You are not permitted to pass on, publish or sell the exercises as a whole or in large parts.
6b.4 The exercises are suggestions for the training of healthy athletes and are not a substitute for medical or therapeutic advice. You train at your own risk. If you feel pain, stop. After injuries or if you have health complaints, have the training cleared by a doctor beforehand. For young people, strength training in the gym is intended only under guidance. The “Body and pain” function is only for your own records. My training does not evaluate this information medically and does not give advice.
6b.5 With annual access, you receive a discount code for certain books from Tennis Schweiz. It is valid once per person, cannot be combined with other discounts and cannot be paid out in cash. We may change this offer for new purchases.
6b.6 After the duration has expired, your saved sessions, your training log, your self-assessments and goals remain in your account. You then use the free version until you renew. You can delete individual sessions and entries yourself at any time.
6b.7 Free version. For the free version, you open an account yourself and confirm it via a link sent by email. It contains a selection of exercises, allows you to save a limited number of sessions, and includes focus, training log with planning, week and month, reminders, self-assessment and goal. Progress over all weeks, the history over weeks and months and the report are part of annual access. Sections 6b.3 and 6b.4 also apply here. We may change the scope and availability of the free version at any time or discontinue it. You can delete your account in the web app at any time.
6b.8 Section 6.6 applies to availability and to changes to the exercises and the functions.
6b.9 Training together. You can invite other people to train together with you, including people with a free account. For invitations, you provide your name. Only invite people you know and who agree to this. You yourself are responsible for the name and for the title, location and notes that you enter in joint training sessions. Unlawful or offensive content, advertising and confidential information about third parties are not permitted. To prevent misuse, we limit the number of invitations, of joint training sessions and of emails about them. Open invitations expire after 30 days. If a partnership ends, we delete the joint training sessions planned from the following day onwards.
6b.10 Challenge. With people you train together with, you can create challenges, enter results and view rankings per week or month, including with a free account. Challenged people only take part once they accept. You only add guests without an account with their agreement. Only enter results of matches that were actually played. Section 6b.9 applies accordingly to names, agreements and entries in challenges. A stake is a private agreement among the players. My training only calculates it. The amount may be no more than CHF 50 per person and period or per defeat. Tennis Schweiz is not a party to such agreements and does not process any payments. Agree monetary stakes only among adults. To prevent misuse, we limit the number of challenges, people, matches and emails. The person who created a challenge can delete it with all its matches at any time. By creating or accepting a challenge, you accept these rules.
7. Events
7.1 A ticket is valid for the stated event. Minor changes to the programme are reserved. If we cancel an event, we will refund the ticket price in full.
7.2 Participation in sporting activities is at your own risk. Participants are themselves responsible for adequate insurance.
8. Returns and withdrawal
Whether and how you can withdraw from a contract or return goods is set out under Returns and withdrawal. Consumers in the EU and in Norway will find the statutory instructions on withdrawal there, and the withdrawal function under Withdraw from contract.
9. Warranty
9.1 The statutory warranty provisions apply. Please report defects by email as soon as possible after discovering them.
9.2 If a digital product does not work as described, we will remedy the fault within a reasonable period. Mandatory statutory rights of consumers in the EU and in Norway remain unaffected.
10. Liability
We are liable without limitation for damage caused by intent or gross negligence and for personal injury. In the case of slight negligence, we are only liable for the breach of an essential contractual obligation, that is, an obligation that makes the contract possible in the first place and on whose fulfilment you may rely, and only for the foreseeable damage typical of the contract. These rules also apply to our auxiliary persons. Mandatory statutory liability provisions, for example under the Swiss Product Liability Act, are reserved. We recommend regularly saving important entries in the web app as a PDF.
11. Data protection
How we process your personal data is described in our Privacy Policy.
12. Applicable law and place of jurisdiction
12.1 Swiss law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention, CISG). For consumers with their habitual residence in the EU or in Norway, this choice of law only applies insofar as it does not deprive them of the protection of the mandatory provisions of their state of residence.
12.2 To the extent permitted by law, the place of jurisdiction is the place of business of Tennis Schweiz. For actions brought by or against consumers, the mandatory statutory places of jurisdiction apply.
13. Dispute resolution
If you have any questions or problems, please write to us at info@tennisschweiz.ch. We will gladly look for a joint solution. We do not take part in dispute resolution proceedings before a consumer arbitration board.
14. Final provisions
The version of these GTC valid at the time the contract is concluded applies. Should any provision be invalid, the remainder of the contract remains valid.