Returns and withdrawal

Last updated: 2 November 2026

1. Right of return for goods (orders in Switzerland)

There is no statutory right of withdrawal for orders in Switzerland. For goods, we voluntarily grant you a right of return of 14 days from delivery.

• The item is unused, unwashed and in its original condition, with the labels attached.
• For hygiene reasons, we only take back drinking bottles if they are unused and in their undamaged original packaging.
• Please notify us of the return in advance by email to info@tennisschweiz.ch, stating your order number.
• Send the item, well packed, to: Tennis Schweiz, Noël Müller, Schlossgasse 6, 5723 Teufenthal AG, Switzerland.
• You bear the costs of the return shipment, except in the case of an incorrect delivery or a defective item.

After receipt and inspection, we will refund the purchase price via the original means of payment, usually within 5 to 7 working days. Your statutory warranty rights remain unaffected.

2. Digital products

We provide digital products immediately after purchase. For customers in Switzerland, a return is therefore excluded as soon as access has been provided. Consumers resident in the EU or in Norway, please note the instructions on withdrawal in section 4.

3. Event tickets

Tickets for events with a fixed date are excluded from return and withdrawal. If we cancel an event, we will refund the ticket price in full.

4. Instructions on withdrawal for consumers in the EU and in Norway

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Tennis Schweiz, Noël Müller, Schlossgasse 6, 5723 Teufenthal, Switzerland, email info@tennisschweiz.ch) of your decision to withdraw from this contract by an unequivocal statement, for example an email or a letter. You can also exercise your right of withdrawal online at www.tennisschweiz.ch/en/pages/vertrag-widerrufen. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal by email, including its content and the date and time of its submission, without undue delay. You may also use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

Expiry of the right of withdrawal for digital content

In the case of a contract for the supply of digital content which is not supplied on a tangible medium, the right of withdrawal expires if we have begun the performance of the contract after you have expressly consented to our beginning the performance of the contract before the expiry of the withdrawal period and you have acknowledged that, by giving your consent, you lose your right of withdrawal once the performance of the contract has begun. We will confirm this consent to you by email.

Exclusion for events

The right of withdrawal does not apply to contracts for leisure activities if the contract provides for a specific date of performance, for example tickets for our events.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To Tennis Schweiz, Noël Müller, Schlossgasse 6, 5723 Teufenthal, Switzerland, email info@tennisschweiz.ch:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the supply of the following digital content (*) / for the provision of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.